self service holds...
Well, it's been a few weeks now and the self service holds look to be working well. There are 3 bays of shelving available for reserved items and that seems to be adequate for now. Customers are now used to the 'self service' practice although we still have some customers using this service for the first time (and they require assistance). Also, changing the markers to an iridescent green (from white) has made it easier for customers to find their holds. So it's all go for self service holds!